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Advertised: 04 May 2011

Agensi Pekerjaan Randstad Sdn Bhd
Agensi Pekerjaan Randstad Sdn Bhd established its presence in Malaysia as Agensi Pekerjaan Select Appointments (M) Sdn Bhd in September 1996. Following the global acquisition of our international parent company, Vedior NV in 2008, we are excited to enter a new era of growth as part of one of the world’s largest recruitment and HR services firms, Randstad.

Customer Service Ambassador (UOB Bank)
( Kuala Lumpur - KLCC, Full-time ) 2200 - 2800

• Identifies and handles customer inquires completely and accurately.
• Resolves customer complaints and problems to the satisfaction of the customer.
• Uses customer service and sales skills to optimize the opportunity of each customer contact.
• Educates the customer about the Bank’s products and services and directs them toward available resources for self-help.
• Completes accurately the necessary documentation to manage customer complaints, issues and subsequent solutions.
• Alerts management of issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem.
• Assigns or acts on any required customer follow-up in accordance with Call Centre guidelines.
• Maximizes opportunities to up sell or cross-sell Bank’s products and services which meet customer’s needs.
• Enters customer data and other relevant information into the relevant systems (as required) completely and accurately.
• Suggests call centre process improvements and participates in call centre initiatives for increased effectiveness.
• Uses technology and system tools as directed and within established guidelines.
• Maintains confidentiality of the Bank’s customers and data.
• Ensures knowledge is up-to-date by participating in individual and team trainings, meetings and reading the information posted in the Call Centre’s knowledge management system.
• Keeps abreast with current issues in the banking environment and competitors’ innovations.
• Provides constant feedback from customers to improve Call Centre service delivery.

• Degree/ Diploma in any discipline
• Fresh graduates are encouraged to apply
• Experience in Call Centre, Banking or Customer Service environment will be an advantage
• Possess a positive mindset with a “CAN-DO” attitude a and passion to deliver quality customer service
• Possess a pleasant voice & good telephone etiquette
• Resourceful, proactive, attentive to details and a good team player
• Possess good communication skills (verbal and written English). Ability to speak Mandarin or other local dialects will be an advantage
• Proficient in PC skills including MS Office applications
• Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Call Centre service operations

Company Contact Information
Suite 15.3, Level 15, Menara Weld,
Jalan Raja Chulan
Kuala Lumpur - 50200
Kuala Lumpur

Tel. : -
Fax : -