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Advertised: 07 Sep 2018

Sarawak Information Systems Sdn Bhd (SAINS) - Company No. 213181-W
With over 26 years of proven track record and extensive skills in providing digital technology and software solutions, enterprise network infrastructure, security and end-to-end ICT services, SAINS is widely recognized as a leading provider of world-class digital solutions by our customers.

We strive to provide excellence in best business practices and international quality service standards. In fulfilling our commitment to the Sarawak Government, SAINS operates a 24x7 Malaysia-wide Call Center service as well as a pair of Data Centres hosting more than 200 different critical Business Applications, Hardware and Network Support for approximately 20,000 dedicated users.

Contact Centre Support Personnel
( Sarawak, Full-time )


  • To handle customer ICT problems - enquire, identify, analyse, troubleshoot and provide solutions to the problems.
  • To record incident details and escalate calls when necessary to ensure that all service requests and enquiries are resolved and completed on time.
  • To liaise with other support personnel to ensure the delivery of quality integrated service to customers.
  • To handle customer complaints and feedback (collate and analyse incidents details) and report to Supervisor.



  • Certificate/Diploma in Computer Science/IT/Computer Studies or equivalent.
  • Possess basic ICT skills and has strong communication skills.
  • Able to work shift duties in accordance with given schedule.
  • Able to respond quickly, decisively and accurately to customer enquiries.
  • Possess pleasant personality and strong interpersonal skills and is keen to interact and enjoy working with people.
  • Able to work independently and in a team.
  • Sound knowledge of the structure, policies, statutory functions and responsibilities of the Sarawak State Government will be an added advantage.
  • Working experience in customer service or call centre will be an added advantage.
Company Contact Information
Corporate Transformation & Talent Development Division
Human Resource Management Section
Sarawak Information Systems Sdn. Bhd. (SAINS)
Lot 9366, Section 64 KTLD, Jalan Uplands
93620 Kuching

Tel. : 60 82 426733
Fax : 60 82 247681